Refund Policy

1. Overview
At InicsLab, we value our clients and are committed to delivering high-quality digital products and services. We strive to ensure your satisfaction with our offerings. This Refund Policy explains how and under what circumstances we will provide refunds.

2. Eligibility for Refunds

  • Digital Products:
    • Due to the nature of digital products (such as software, downloadable tools, and templates), refunds are generally not offered once a product has been accessed or delivered.
    • If the digital product is found to be defective or significantly different from its advertised description, you may be eligible for a refund or product fix.
  • Services (e.g., Development, Design, Consulting):
    • For services where work has already commenced, refunds may be prorated based on the amount of work completed prior to cancellation.
    • If you have prepaid for services that have not yet started, you may be eligible for a full refund upon request.

3. Refund Requests

  • How to Request a Refund:
    • Submit your request via email to our support team at admin@inicslab.com with your order or project details and an explanation for the refund request.
  • Response Time:
    • We aim to review and respond to your refund request within 5-7 business days. During this review, we may request additional information to clarify any concerns.

4. Partial Refunds

  • If a digital product or service is partially delivered or used, a partial refund may apply if we determine the issue prevented the product or service from being completed as promised.

5. Non-Refundable Cases

  • Change of Mind:
    • We do not offer refunds if you simply change your mind or decide the product or service is no longer needed.
  • Unauthorized Use or Violation of Terms:
    • Refunds may not be granted if there’s evidence of unauthorized use, breach of contract, or violation of our Terms of Service.

6. Dispute Resolution

  • If a disagreement arises about eligibility for refunds, we encourage open communication to work towards a mutually satisfactory resolution. You can contact us at admin@inicslab.com to discuss any issues or disputes.

7. Policy Updates

  • We may update this Refund Policy from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page, and the revised date will be noted.

Contact Us
If you have any questions or concerns about our Refund Policy, please reach out at admin@inicslab.com. We’re here to ensure you have a positive experience with InicsLab.